TERMS & CONDITIONS

If you have any questions about a product prior to ordering or if you have any problems with your online order, please contact us at info@matumtl.com and we will be glad to assist you.

Shipping

When you place an order, a confirmation email with all information concerning your purchase will be sent to your email address. 

Since all our products are made to order, the estimated time for delivery is three (3) weeks maximum.

Our shipping costs are calculated during check out and vary depending on he delivery address.

Returns + Exchanges

If your product is defective, you can exchange or return merchandise for any order you made on matumtl.com/shop. 

You must send you complaint within 30 days after having received your purchase. Beyond this period, no exchange or refund will be possible. Before returning an item, please contact us by email at info@matumtl.com. Any damaged product will not be refunded or exchanged. 

If you wish to return or exchange an item for any reason besides defect, you will be responsible for the return shipping charges and must ensure that all items are in the condition they were received in. 

Please note that on sale items are final sale and that we won't allow any exchange or return.

All samples are sold as is. They can have defects, unusual dye or anything that make them "sample". As they are sold at a certain percent off, it won't be possible to exchange or return any sample. 

PRIVACY

Information
Matu is committed to protecting your privacy. We will only use the personal information you provide us to promptly process your order.

Website use
All website and Instagram content such as the photographs, written content, design and graphics are the intellectual property of Matu. The use and / or partial or total reproduction of this material is prohibited without written consent from Matu.